APA (7th ed.) Citation

Hill, N., & Alexander, J. (2006). Handbook of customer satisfaction and loyalty measurement (3rd ed.). Gower ; Ashgate.

Chicago Style (17th ed.) Citation

Hill, Nigel, and Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. 3rd ed. Aldershot, England : Burlington, VT: Gower ; Ashgate, 2006.

MLA (9th ed.) Citation

Hill, Nigel, and Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. 3rd ed. Gower ; Ashgate, 2006.