Cover Image

Do the right thing : how dedicated employees create loyal customers and large profits /

Bibliographic Details
Main Author: Parker, James F. (James Francis), 1947-
Format: Book
Language:English
Published: Upper Saddle River, N.J. : Wharton School Pub., [2008]
Subjects:
Southwest Airlines Co. > Management.
Airlines > United States > Management.
Customer relations > United States.
Customer services > United States.
Online Access:Table of contents only
Description
Item Description:Includes index.
Physical Description:ix, 263 pages : illustrations ; 21 cm.
ISBN:9780132343343 (hardback : alk. paper)
0132343347 (hardback : alk. paper)