Do the right thing : how dedicated employees create loyal customers and large profits /

Bibliographic Details
Main Author:	Parker, James F. (James Francis), 1947-
Format:	Book
Language:	English
Published:	Upper Saddle River, N.J. : Wharton School Pub., [2008]
Subjects:	Southwest Airlines Co. > Management. Airlines > United States > Management. Customer relations > United States. Customer services > United States.
Online Access:	Table of contents only

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