Advances in banking technology and management : impacts of ICT and CRM /

"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Pro...

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Bibliographic Details

Other Authors:	Ravi, Vadlamani
Format:	Book
Language:	English
Published:	Hershey, PA : Information Science Reference, [2008]
Subjects:	Banks and banking > Automation. Banks and banking > Technological innovations. Financial services industry > Technological innovations.
Online Access:	Table of contents only