Virtual reference service : from competencies to assessment /

Bibliographic Details
Other Authors:	Lankes, R. David, 1970-
Format:	Book
Language:	English
Published:	New York : Neal-Schuman Publishers, [2008]
Subjects:	Electronic reference services (Libraries) Reference services (Libraries) > Information technology. Electronic reference services (Libraries) > Study and teaching. Reference librarians > Effect of technological innovations on. Electronic reference services (Libraries) > United States > Case studies.

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