Measuring service quality /

Bibliographic Details
Other Authors:	Kyrillidou, Martha, Heath, Fred M., 1944-
Format:	Book
Language:	English
Published:	[Champaign, Ill.] : University of Illinois Graduate School of Library and Information Science, [2001]
Subjects:	Libraries > User satisfaction. Academic libraries > Evaluation. Academic libraries > Quality control. Academic libraries > Standards. LibQUAL+.

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