A complaint is a gift : using customer feedback as a strategic tool /

Bibliographic Details

Main Author:	Barlow, Janelle, 1943-
Corporate Author:	NetLibrary, Inc
Other Authors:	Møller, Claus, 1942-
Format:	eBook
Language:	English
Published:	San Francisco : Berrett-Koehler Publishers, [1996]
Edition:	1st ed.
Subjects:	Consumer complaints. Customer services. Electronic books.
Online Access:	Connect to the full text of this electronic book