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Understanding reference transactions : transforming an art into a science /

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Bibliographic Details
Main Author: Saxton, Matthew L. (Matthew Locke), 1969-
Other Authors: Richardson, John V., 1949-
Format: Book
Language:English
Published: San Diego, Calif. : Academic Press, [2002]
Series:Library and information science (New York, N.Y.)
Subjects:
Reference services (Libraries)
Interviewing.
Library Services.
Information Services.
Bibliothèques publiques > Services de référence.
Bibliothèques > Services de référence.
Inlichtingenwerk (dienstverlening)
Bibliotheekgebruik.
Bibliotheken.
Reference.
Online Access:Publisher description
Table of contents
Description
Physical Description:xviii, 208 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 191-194) and index.
ISBN:0125877803 (acid-free paper)