Developments in the call centre industry : analysis, changes and challenges /

Bibliographic Details
Other Authors: Burgess, John (K. John), Connell, Julia, 1956-
Format: Book
Language:English
Published: London ; New York : Routledge, 2006.
Series:Routledge studies in business organization and networks ; 39.
Subjects:
Online Access:Table of contents
Publisher description