Developments in the call centre industry : analysis, changes and challenges /

Bibliographic Details

Other Authors:	Burgess, John (K. John), Connell, Julia, 1956-
Format:	Book
Language:	English
Published:	London ; New York : Routledge, 2006.
Series:	Routledge studies in business organization and networks ; 39.
Subjects:	Call centers. Telecommunication.
Online Access:	Table of contents Publisher description