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Developments in the call centre industry : analysis, changes and challenges /

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Bibliographic Details
Other Authors: Burgess, John (K. John), Connell, Julia, 1956-
Format: Book
Language:English
Published: London ; New York : Routledge, 2006.
Series:Routledge studies in business organization and networks ; 39.
Subjects:
Call centers.
Telecommunication.
Online Access:Table of contents
Publisher description
Description
Physical Description:xv, 205 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0415357020 (hbk.)
0203003004 (ebk.)