The must-have customer : 7 steps to winning the customer you haven't got /

Mass customization for personalized communication environments : integrating human factors /
Published: (2010)

Simply better : winning and keeping customers by delivering what matters most /
by: Barwise, Patrick
Published: (2004)

Strategic customer care : an evolutionary approach to increasing customer value and profitability /
by: Brown, Stanley A., 1946-
Published: (1999)

Emotion marketing : the Hallmark way of winning customers for life /
by: Robinette, Scott
Published: (2001)

Customer satisfaction.
Published: (2016)

Marketing : connecting with customers /
by: Harrell, Gilbert D.
Published: (1999)

Customer relationship management : new ways of keeping the customer satisfied /
by: Bodenberg, Thomas M.
Published: (2001)

Market-driven management : how to define, develop, and deliver customer value /
by: Webster, Frederick E.
Published: (2002)

Managing customer value : creating quality and services that customers can see /
by: Gale, Bradley T.
Published: (1994)

Listening to the voice of the market : how to increase market share and satisfy current customers /
by: Reidenbach, R. Eric
Published: (2010)

What do your customers really want? : here's a sure-fire way to find out /
by: Lytle, John F.
Published: (1993)

Market-driven management : using the new marketing concept to create a customer-oriented company /
by: Webster, Frederick E.
Published: (1994)

Entrepreneurial marketing : a blueprint for customer engagement /
by: Goldstein, Beth
Published: (2021)

Reconnecting with customers : building brands and profits in the relationship age /
by: Myers, Jack, 1947-
Published: (1998)

Seven reasons to strengthen your customer benefits focus /
by: Weiss, Allen, et al.
Published: (2024)

Amaze your customers! : creative tips on winning & keeping your customers /
by: Zanetti, Daniel
Published: (2006)

Value-based marketing for bottom-line success : 5 steps to creating customer value /
by: DeBonis, J. Nicholas
Published: (2003)

The little book of big customer satisfaction measurement /
by: Rao, Ajit, 1962-
Published: (2012)

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program /
by: Anton, Jon
Published: (1997)

The Arthur Andersen guide to talking with your customers : what they will tell you about your business (when you ask the right questions) /
by: Wing, Michael J.
Published: (1997)

The 6 imperatives of marketing : lessons from the world's best companies /
by: Magrath, Allan J.
Published: (1992)

AMA handbook for customer satisfaction /
by: Dutka, Alan F.
Published: (1994)

Satisfaction : how every great company listens to the voice of the customer /
by: Denove, Chris
Published: (2006)

Who stole my customer? : winning strategies for creating and sustaining customer loyalty /
by: Thompson, Harvey
Published: (2004)

Measuring and managing customer satisfaction : going for the gold /
by: Kessler, Sheila
Published: (1996)

The customer delight principle : exceeding customers' expectations for bottom-line success /
by: Keiningham, Timothy L.
Published: (2001)

The customer loyalty pyramid /
by: Lowenstein, Michael W., 1942-
Published: (1997)

The customer education playbook : how leading companies engage, convert, and retain customers /
by: Quick, Daniel, et al.
Published: (2022)

The satisfied customer : winners and losers in the battle for buyer preference /
by: Fornell, Claes
Published: (2007)

Monitoring customer satisfaction and market-perceived quality /
by: Gale, Bradley T.
Published: (1992)

Customer satisfaction evaluation : methods for measuring and implementing service quality /
by: Grigoroudis, Evangelos
Published: (2010)

Users, not customers : who really determines the success of your business /
by: Shapiro, Aaron
Published: (2011)

Revised customer satisfaction : the other half of your job /
by: Decker, Dru Scott, 1942-
Published: (1991)

Making customers matter.
Published: (2010)

Handbook of customer satisfaction and loyalty measurement /
by: Hill, Nigel, 1952-
Published: (2006)

Handbook of customer satisfaction and loyalty measurement /
by: Hill, Nigel, 1952-
Published: (2000)