APA (7th ed.) Citation

Gordman, R., & Brott, A. A. (2006). The must-have customer: 7 steps to winning the customer you haven't got. Truman Talley Books/St. Martin's Press.

Chicago Style (17th ed.) Citation

Gordman, Robert, and Armin A. Brott. The Must-have Customer: 7 Steps to Winning the Customer You Haven't Got. New York: Truman Talley Books/St. Martin's Press, 2006.

MLA (9th ed.) Citation

Gordman, Robert, and Armin A. Brott. The Must-have Customer: 7 Steps to Winning the Customer You Haven't Got. Truman Talley Books/St. Martin's Press, 2006.