Cover Image

Customer service : utility style : proven strategies for improving customer service and reducing customer care costs /

Bibliographic Details
Main Author: McLean-Conner, Penni
Format: Book
Language:English
Published: Tulsa, Okla. : PennWell Corporation, [2006]
Subjects:
Customer services > Management.
Public utilities > Management.
Online Access:Table of contents
Description
Item Description:Includes index.
Physical Description:xvi, 325 pages : illustrations ; 24 cm.
ISBN:1593700539 (hardcover)