Customer service : utility style : proven strategies for improving customer service and reducing customer care costs /

Bibliographic Details
Main Author:	McLean-Conner, Penni
Format:	Book
Language:	English
Published:	Tulsa, Okla. : PennWell Corporation, [2006]
Subjects:	Customer services > Management. Public utilities > Management.
Online Access:	Table of contents

Table of contents

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