Cover Image

Crisis management by apology : corporate responses to allegations of wrongdoing /

Bibliographic Details
Main Author: Hearit, Keith Michael
Format: Book
Language:English
Published: Mahwah, N.J. : Lawrence Erlbaum Associates, [2006]
Series:LEA's communication series.
Subjects:
Corporate image.
Crisis management.
Apologizing.
Corporations > Public relations.
Business communication.
Online Access:Table of contents
Description
Physical Description:ix, 250 pages ; 24 cm.
Bibliography:Includes bibliographical references (pages 219-240) and indexes.
ISBN:0805837884 (c. : alk. paper)
0805837892 (alk. paper)