Sense and respond : the journey to customer purpose /

Bibliographic Details
Main Author:	Barlow, Sue, 1972-
Other Authors:	Parry, Stephen, Faulkner, Mike
Format:	Book
Language:	English
Published:	Houndmills [England] ; New York : Palgrave Macmillan, 2005.
Subjects:	Customer services > Management. Customer relations > Management. Consumer satisfaction.

Description
Physical Description:	xv, 208 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references (pages 196-201) and index.
ISBN:	140394573X