Sense and respond : the journey to customer purpose /

Bibliographic Details
Main Author:	Barlow, Sue, 1972-
Other Authors:	Parry, Stephen, Faulkner, Mike
Format:	Book
Language:	English
Published:	Houndmills [England] ; New York : Palgrave Macmillan, 2005.
Subjects:	Customer services > Management. Customer relations > Management. Consumer satisfaction.

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