Wake up your call center : humanize your interaction hub /

Maximizing call center preformance : 136 innovatice ideas for increasing productivity and customer satisfaction /
by: Bodin, Madeline
Published: (1998)

Call center savvy : how to position your call center for the business challenges of the 21st century /
by: Dawson, Keith
Published: (1999)

Global call centers : achieving outstanding customer service across cultures & time zones /
by: Granered, Erik, 1967-
Published: (2005)

A practical guide to call center technology /
by: Waite, Andrew J.
Published: (2001)

The real-time contact center : [strategies, tactics, and technologies for building a profitable service and sales operation] /
by: Fluss, Donna
Published: (2005)

Re-organising service work : call centres in Germany and Britain /
Published: (2002)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff /
Published: (2003)

Performance analysis and optimization of inbound call centers /
by: Stolletz, Raik
Published: (2003)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

The call centre training handbook : a complete guide to learning & development in contact centres /
by: Wilson, John P. (John Peter), 1955 August 11-
Published: (2009)

Call center handbook : the complete guide to starting, running and improving your call center /
by: Dawson, Keith
Published: (1999)

Bottom-line call center management : creating a culture of accountability and excellent customer service /
by: Butler, David L. (David Lawrence)
Published: (2004)

The customer response management handbook : building, rebuilding and improving your results /
by: Richard, Darlene D.
Published: (2002)

Cases in call center management : great ideas (th)at work /
by: Feinberg, Richard, 1950-
Published: (2005)

Call center benchmarking : how good is "good enough" /
by: Anton, Jon
Published: (2000)

Gower handbook of call and contact centre management /
Published: (2004)

Call center operations : profiting from teleservices /
by: Day, Charles E. (Charles Elliott), 1944-
Published: (2000)

Call center performance enhancement using simulation and modeling /
by: Anton, Jon
Published: (1999)

Managing consumer services : factory or theater? /
Published: (2014)

CallCenter management by the numbers /
by: Anton, Jon
Published: (1997)

The invisible customer : strategies for successful customer service down the wire /
by: Clegg, Brian
Published: (2000)

Tele-stress : relief for call center stress syndrome /
by: Coscia, Stephen
Published: (1998)

Sunday morning.
Published: (2010)

Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives /
Published: (2000)

The invisible customer : strategies for suc[c]essful customer service down the wire /
by: Clegg, Brian
Published: (2000)

Working the phones : control and resistance in call centres /
by: Woodcock, Jamie
Published: (2016)

Federal contact centers : mechanism for sharing metrics and oversight practices along with improved data needed /
Published: (2006)

Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff /
Published: (2003)

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused /
by: Aun, Michael
Published: (2011)

Outsourceable selves : an ethnography of call center work in a global economy of signs and selves /
by: Fabros, Alinaya
Published: (2016)

Answer the call : virtual migration in Indian call centers /
by: Carrillo Rowe, Aimee
Published: (2013)

Developments in the call centre industry : analysis, changes and challenges /
Published: (2006)

Employee identity in Indian call centres : the notion of professionalism /
by: Noronha, Ernesto
Published: (2009)

The next available operator : managing human resources in Indian business process outsourcing industry /
Published: (2009)