Wake up your call center : humanize your interaction hub /

Bibliographic Details
Main Author:	D'Ausilio, Rosanne, 1941-
Format:	Book
Language:	English
Published:	West Lafayette, Ind. : Ichor Business Books, [2005]
Edition:	4th ed.
Series:	Customer access management.
Subjects:	Customer services > Management. Call centers > Management.

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