Wake up your call center : humanize your interaction hub /

Bibliographic Details
Main Author:	D'Ausilio, Rosanne, 1941-
Format:	Book
Language:	English
Published:	West Lafayette, Ind. : Ichor Business Books, [2005]
Edition:	4th ed.
Series:	Customer access management.
Subjects:	Customer services > Management. Call centers > Management.

Description
Physical Description:	xviii, 212 pages : illustrations ; 28 cm.
Bibliography:	Includes bibliographical references (pages 205-208) and index.