APA (7th ed.) Citation

D'Ausilio, R. (2005). Wake up your call center: Humanize your interaction hub (4th ed.). Ichor Business Books.

Chicago Style (17th ed.) Citation

D'Ausilio, Rosanne. Wake Up Your Call Center: Humanize Your Interaction Hub. 4th ed. West Lafayette, Ind.: Ichor Business Books, 2005.

MLA (9th ed.) Citation

D'Ausilio, Rosanne. Wake Up Your Call Center: Humanize Your Interaction Hub. 4th ed. Ichor Business Books, 2005.