Customer service in the information age : a common sense approach to high-tech help /

Bibliographic Details
Main Author:	Haberer, JoAnn B.
Format:	Book
Language:	English
Published:	Boston, MA : Thomson/Course Technology, 2004.
Series:	Fifty-Minute series.
Subjects:	Relationship marketing. Customer relations > Management > Data processing. Customer services > Information technology. Electronic commerce > Customer services > Management.

Description
Physical Description:	vi, 106 pages : illustrations ; 26 cm.
Bibliography:	Includes bibliographical references (page 106).
ISBN:	0619259094