Cases in call center management : great ideas (th)at work /

Bibliographic Details
Main Author:	Feinberg, Richard, 1950-
Other Authors:	Ruyter, Ko de, Bennington, Lynne
Format:	Book
Language:	English
Published:	West Lafayette, Ind. : Ichor Business Books, [2005]
Subjects:	Call centers > Management > Case studies.
Online Access:	Table of contents Publisher description

Table of contents
Publisher description

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