Conducting the reference interview /

Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program wer...

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Bibliographic Details

Corporate Author:	Library Video Network
Other Authors:	Birkmeyer, Carl, Gilbert, Jennifer
Format:	Video DVD
Language:	English
Language Notes:	Closed-captioned.
Published:	Towson, MD : Library Video Network, [2004]
Subjects:	Reference services (Libraries) Interviewing. Eduational videos. Video recordings for the hearing impaired.