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Technology and customer service : profitable relationship building /

Bibliographic Details
Main Author: Timm, Paul R.
Other Authors: Jones, Christopher G.
Format: Book
Language:English
Published: Upper Saddle River, N.J. : Pearson/Prentice Hall, [2005]
Edition:1st ed.
Series:NetEffect series.
Subjects:
Customer services.
Customer services > Technological innovations.
Customer loyalty.
Table of Contents:
  • Recognize the role of customer loyalty in your success
  • Understand and deal with customer turnoffs
  • Exceeding expectations for proactive loyalty-building
  • Achieve loyalty with a-plus value and information
  • Achieve loyalty with a-plus personality and convenience
  • Use effective call centers to build customer loyalty
  • Offer help desks to build customer loyalty
  • Apply the power of CRM to build customer loyalty
  • Design web pages that build customer loyalty
  • Anticipate future technology trends to build customer loyalty
  • Manage people and technology to build customer loyalty.