Technology and customer service : profitable relationship building /

Bibliographic Details
Main Author:	Timm, Paul R.
Other Authors:	Jones, Christopher G.
Format:	Book
Language:	English
Published:	Upper Saddle River, N.J. : Pearson/Prentice Hall, [2005]
Edition:	1st ed.
Series:	NetEffect series.
Subjects:	Customer services. Customer services > Technological innovations. Customer loyalty.

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