Technology and customer service : profitable relationship building /

Bibliographic Details
Main Author: Timm, Paul R.
Other Authors: Jones, Christopher G.
Format: Book
Language:English
Published: Upper Saddle River, N.J. : Pearson/Prentice Hall, [2005]
Edition:1st ed.
Series:NetEffect series.
Subjects:
Description
Physical Description:vii, 200 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0130989908