APA (7th ed.) Citation

Timm, P. R., & Jones, C. G. (2005). Technology and customer service: Profitable relationship building. Pearson/Prentice Hall.

Chicago Style (17th ed.) Citation

Timm, Paul R., and Christopher G. Jones. Technology and Customer Service: Profitable Relationship Building. Upper Saddle River, N.J.: Pearson/Prentice Hall, 2005.

MLA (9th ed.) Citation

Timm, Paul R., and Christopher G. Jones. Technology and Customer Service: Profitable Relationship Building. Pearson/Prentice Hall, 2005.