Customer attitudes, behavior, and the impact of communications efforts /

Bibliographic Details
Main Author:	Tatham, Elaine L.
Corporate Authors:	AWWA Research Foundation, American Water Works Association
Other Authors:	Tatham, Chris, Mobley, Jane
Format:	Book
Language:	English
Published:	Denver, CO : Awwa Research Foundation : American Water Works Association, [2004]
Subjects:	Water utilities > Customer services > United States. Water utilities > United States > Public opinion. Water utilities > United States > Management. Customer relations. Business communication.
Online Access:	Table of contents

Description
Item Description:	"Sponsored by Awwa Research Foundation."
Physical Description:	xix, 97 pages : illustrations ; 28 cm. + 1 CD-ROM (4 3/4 in.)
Bibliography:	Includes bibliographical references (pages 95-56).
ISBN:	1583213090