Achieving service excellence : strategies for healthcare /

Bibliographic Details
Main Author:	Fottler, Myron D.
Corporate Author:	NetLibrary, Inc
Other Authors:	Ford, Robert C. (Robert Clayton), 1945-, Heaton, Cherrill P.
Format:	eBook
Language:	English
Published:	Chicago, IL : Health Administration Press, [2002]
Series:	Management series (Ann Arbor, Mich.)
Subjects:	Medical care > Customer services. Patient satisfaction. Customer relations. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Electronic resource.
Physical Description:	xxiii, 422 pages : illustrations ; 23 cm.
Bibliography:	Includes bibliographical references.
ISBN:	0585426392 (electronic bk.)