Achieving service excellence : strategies for healthcare /

Bibliographic Details
Main Author:	Fottler, Myron D.
Corporate Author:	NetLibrary, Inc
Other Authors:	Ford, Robert C. (Robert Clayton), 1945-, Heaton, Cherrill P.
Format:	eBook
Language:	English
Published:	Chicago, IL : Health Administration Press, [2002]
Series:	Management series (Ann Arbor, Mich.)
Subjects:	Medical care > Customer services. Patient satisfaction. Customer relations. Electronic books.
Online Access:	Connect to the full text of this electronic book

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