How to manage the IT helpdesk : a guide for user support and call centre managers /
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| Format: | eBook |
| Language: | English |
| Published: |
Oxford :
Butterworth-Heinemann,
2002.
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| Edition: | 2nd ed. |
| Series: | Computer weekly professional series.
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| Online Access: | Connect to the full text of this electronic book |
| Item Description: | Previous edition published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997. Electronic resource. |
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| Physical Description: | xxiv, 347 pages : illustrations ; 25 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0585454744 (electronic bk.) |