How to manage the IT helpdesk : a guide for user support and call centre managers /

Bibliographic Details
Main Author:	Bruton, Noel, 1955-
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	Oxford : Butterworth-Heinemann, 2002.
Edition:	2nd ed.
Series:	Computer weekly professional series.
Subjects:	Information technology > Management. Customer services > Management. Electronic books.
Online Access:	Connect to the full text of this electronic book

Available Online