Clued in : how to keep customers coming back again and again /

Bibliographic Details
Main Author:	Carbone, Lewis P.
Format:	Book
Language:	English
Published:	Upper Saddle River, NJ : FT Prentice Hall, [2004]
Subjects:	Customer services > Evaluation. Customer services > Quality control. Consumer behavior > Psychological aspects. Organizational effectiveness > Management.

Description
Physical Description:	xxviii, 272 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0131015508 9780131015500