Clued in : how to keep customers coming back again and again /

Bibliographic Details
Main Author:	Carbone, Lewis P.
Format:	Book
Language:	English
Published:	Upper Saddle River, NJ : FT Prentice Hall, [2004]
Subjects:	Customer services > Evaluation. Customer services > Quality control. Consumer behavior > Psychological aspects. Organizational effectiveness > Management.

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