Cover Image

Why service stinks-- and exactly what to do about it! /

Bibliographic Details
Main Author: Gross, T. Scott
Format: Book
Language:English
Published: Chicago : Dearborn Trade Pub., [2004]
Subjects:
Customer services.
Online Access:Table of contents
Description
Item Description:Includes index.
Physical Description:ix, 229 pages : illustrations ; 23 cm.
ISBN:0793176816 (pbk.)