APA (7th ed.) Citation

Gross, T. S. (2004). Why service stinks-- and exactly what to do about it! Dearborn Trade Pub..

Chicago Style (17th ed.) Citation

Gross, T. Scott. Why Service Stinks-- and Exactly What to Do About It! Chicago: Dearborn Trade Pub., 2004.

MLA (9th ed.) Citation

Gross, T. Scott. Why Service Stinks-- and Exactly What to Do About It! Dearborn Trade Pub., 2004.