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The relationship edge in business : connecting with customers and colleagues when it counts /

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Bibliographic Details
Main Author: Acuff, Jerry, 1949-
Other Authors: Wood, Wally
Format: Book
Language:English
Published: Hoboken, N.J. : Wiley, [2004]
Subjects:
Customer services.
Customer relations.
Success in business.
Online Access:Table of contents
Description
Physical Description:xvii, 237 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 227-229) and index.
ISBN:0471477125 (cloth)