Process action team handbook : exceeding customer expectations : quality concepts for the fire service /

Bibliographic Details
Main Author:	Bruegman, Randy R.
Format:	Book
Language:	English
Published:	Upper Saddle River, NJ : Prentice Hall, 2004.
Edition:	1st ed.
Subjects:	Fire departments > Management > Quality control. Fire extinction > Qualtiy control.

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