Service innovation : organizational responses to technological opportunities & market imperatives /
| Other Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London :
Imperial College Press,
[2003]
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| Series: | Series on technology management ;
v. 9. |
| Subjects: |
Table of Contents:
- Managing service innovation : variations of best practice / Joe Tidd and Frank M. Hull
- Organizing innovation in services / Patrick Vermeulen and Wietze Van Der Aa
- Getting "customer lock on" through innovation in services / Sandra Vandermerwe
- Services and the knowledge-based economy / Ian Miles
- Service innovation : aiming to win / Tony Clayton
- The organization of new service development in the USA and UK / Frank M. Hull and Joe Tidd
- Effects of innovation in standardised, customised, and bespoke services : evidence from Germany / Christiane Hipp
- Innovation in healthcare delivery / D. Jane Bower
- Product development in financial services : picking the right leader for success / Evangelia Chortatsiani
- Of barnacles and banking : innovation in financial services / Paul Nightingale
- Innovation in design, engineering, and project management services / David M. Gann and Ammon J. Salter
- Are firms moving "downstream" into high-value services? / Andrew C. Davies
- A composite framework of product development and delivery effectiveness in services / Frank M. Hull and Joe Tidd
- Product development in service enterprises : case studies of good practice / Frank M. Hull.