Cover Image

Service quality : research perspectives /

Bibliographic Details
Main Author: Schneider, Benjamin, 1938-
Other Authors: White, Susan S.
Format: Book
Language:English
Published: Thousand Oaks, Calif. : Sage Publications, [2004]
Series:Foundations for organizational science.
Subjects:
Customer services > Quality control > Research.
Customer services > Management > Research.
Consumer satisfaction > Research.
Description
Physical Description:xiii, 185 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and indexes.
ISBN:076192146X (Cloth)
0761921478 (pbk.)