Service quality : research perspectives /

Bibliographic Details
Main Author:	Schneider, Benjamin, 1938-
Other Authors:	White, Susan S.
Format:	Book
Language:	English
Published:	Thousand Oaks, Calif. : Sage Publications, [2004]
Series:	Foundations for organizational science.
Subjects:	Customer services > Quality control > Research. Customer services > Management > Research. Consumer satisfaction > Research.

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