Conceptual framework of e-service quality to predict return intentions of online travel agency's users.

The emergence of the Internet and e-commerce has opened the door to a new type of interface between business owners and consumers. Accommodating the resulting changes has led to substantive modifications in the business environment. The tourism industry has also been affected by this new business pa...

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Bibliographic Details

Main Author:	Park, Young A.
Format:	Thesis eBook
Language:	English
Published:	[Place of publication not identified] : [publisher not identified] ; 2003.
Subjects:	Major recreation, park and tourism sciences.
Online Access:	Link to OAKTrust copy