Effective customer service : ten steps for technical professions /

Bibliographic Details

Main Author:	Goetsch, David L.
Other Authors:	Davis, Stanley, 1931-
Format:	Book
Language:	English
Published:	Upper Saddle River, N.J. : Pearson Prentice Hall, [2004]
Series:	NetEffect series. Technology skills.
Subjects:	Customer services.