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Performance Research Associates' Delivering knock your socks off service.

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Bibliographic Details
Corporate Authors: Performance Research Associates, NetLibrary, Inc
Other Authors: Zemke, Ron, Anderson, Kristin, 1962-
Format: eBook
Language:English
Published: New York : American Management Association, [2003]
Edition:3rd ed. revisions /
Subjects:
Customer services.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Item Description:Revised edition of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke. 1998.
Includes index.
Electronic resource.
Physical Description:viii, 184 pages : illustrations ; 23 cm.
ISBN:0814426891 (electronic bk.)
9780814426890 (electronic bk.)