Secret service : hidden systems that deliver unforgettable customer service /

Bibliographic Details

Main Author:	DiJulius, John R., 1964-
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	New York : AMACOM, [2003]
Subjects:	Customer services. Consumer satisfaction. Customer loyalty. Electronic books.
Online Access:	Connect to the full text of this electronic book