The ten demandments : rules to live by in the age of the demanding consumer /

Win the customer : 70 simple rules for sensational service /
by: Martins, Flavio
Published: (2015)

Turning lost customers into gold : --and the art of achieving zero defections /
by: Cannie, Joan Koob
Published: (1994)

Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis
Published: (2002)

Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth /
by: Rubio, Janet
Published: (2002)

The business case for love : how companies get bragged about today /
by: Cox, Marc
Published: (2020)

Loyalty management : from loyalty programs to omnichannel customer experiences /
by: Ziliani, Cristina, et al.
Published: (2020)

Customer relations /
by: Wolf, Kenneth
Published: (1977)

The reign of the customer : customer-centric approaches to improving satisfaction /
by: Fornell, Claes
Published: (2020)

Relationship marketing for competitive advantage : winning and keeping customers /
Published: (1998)

Analytical CRM : developing and maintaining profitable customer relationships in non-contractual settings /
by: Wübben, Markus
Published: (2008)

Customer loyalty /
Published: (2014)

Analyzing attachment and consumers' emotions : emerging research and opportunities /
by: Pedeliento, Giuseppe, 1984-
Published: (2018)

Best of class : building a customer service organization /
Published: (1998)

Advanced customer analytics : targeting, valuing, segmenting and loyalty techniques /
by: Grigsby, Mike
Published: (2016)

Unlocking the customer value chain : how decoupling drives consumer disruption /
by: Teixeira, Thales S.
Published: (2019)

What customers crave : how to create relevant and memorable experiences at every touchpoint /
by: Webb, Nicholas J., 1958-
Published: (2016)

How to win customers and keep them for life : revised and updated for the digital age /
by: LeBoeuf, Michael
Published: (2000)

Practical customer success management : a best practice framework for rapid generation of customer success /
by: Adams, Richard, 1967-
Published: (2020)

The complete idiot's guide to great customer service /
by: Karr, Ron
Published: (1997)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

Serving your customer.
Published: (2015)

Knock your socks off service recovery /
by: Zemke, Ron
Published: (2000)

At your service /
Published: (1997)

Customising stakeholder management strategies : concepts for long-term business success /
Published: (2006)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
by: Reichheld, Frederick F.
Published: (1996)

Hedonism, Utilitarianism, and Consumer Behavior : Exploring the Consequences of Customer Orientation /
by: Scarpi, Daniele
Published: (2020)

Super service : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
by: Gee, Jeff
Published: (1999)

Exceptional customer service.
Published: (2009)

The ten demandments : rules to live by in the age of the demanding consumer /
by: Mooney, Kelly
Published: (2002)

Engineering serendipity : the future of individualized loyalty and engagement.
Published: (2016)

Marketing and customer loyalty : the extra step approach /
by: Cavallone, Mauro
Published: (2017)

Toyota, marketer traits, and loyalty programs.
Published: (2012)

100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world /
by: Newman, Martin (Business consultant), et al.
Published: (2018)

Integrated account management : how business-to-business marketers maximize customer loyalty and profitability /
by: Peck, Mark A.
Published: (1997)

Making rain : the secrets of building lifelong client loyalty /
by: Sobel, Andrew, 1955-
Published: (2003)

Customer share marketing : how the world's great marketers unlock profits from customer loyalty /
by: Osenton, Tom
Published: (2002)