Deliver outstanding customer service : gain and retain customers and stay ahead of the competition /
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| Format: | eBook |
| Language: | English |
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Oxford :
How To Books,
2002.
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| Edition: | 2nd ed. |
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| Online Access: | Connect to the full text of this electronic book |
| Item Description: | Previous edition: published as Exceeding customer expectations. Oxford : Pathways, 2000. Electronic resource. |
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| Physical Description: | xii, 226 pages ; 24 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 058543817X (electronic bk.) |