Deliver outstanding customer service : gain and retain customers and stay ahead of the competition /

Bibliographic Details
Main Author:	Nash, Susan Antoinette, 1945-
Corporate Author:	NetLibrary, Inc
Other Authors:	Nash, Derek
Format:	eBook
Language:	English
Published:	Oxford : How To Books, 2002.
Edition:	2nd ed.
Subjects:	Customer services. Customer relations > Management. Electronic books.
Online Access:	Connect to the full text of this electronic book

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